Refund policy

HOW DO I RETURN?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • you will then receive a confirmation email with the shipping guidelines followed by a second email containing pre-paid labels
  • Drop your item off at one of thousands of Collect+ drop off locations around the UK

 

WHAT ITEMS ARE RETURNABLE?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • Items must be unwashed and unworn
  • Returned in the original packaging
  • If you wish to exchange your item for an alternative product at the same price please include in the notes which item you would like to exchange the original item for including product name and SKU.
  • We cannot exchange items for products of a higher value, we will refund the original product and a seperate purchase would need to be made.
  • Anything returned outside of the 30 day policy will not be eligible for a refund, instead we can only offer a credit note if the goods arrive in new, unworn condition. 
  • **Sale items are only eligible as refunded store credit**

Free gifts or promotional items are not exchangeable or refunded for a monetary value. Any free gifts received with an order must be returned including the items that need to be refunded otherwise a refund can not made until all items from the order are returned.

**Sale items are only eligible as refunded store credit**

 If you can’t find the answer to your question here are our customer service operating times. We try to answer all emails within 24hrs, please email customerservices@onemorehill.com

Customer service operating times:

Monday – Friday 09.00am – 17.00pm GMT

Customer service is not available during UK public holidays